We review this Website Privacy Policy regularly. Occasionally we may need to make changes or additions to this Policy that may affect how we handle your data. We will indicate on this page when the Policy has last changed, so for the latest version, please refer to  our website.

The contents of this page have been compiled in agreement with the EU GDPR laws.

Who We Are

This website, at maydaysocialworkconsultancy.co.uk, is operated by Mayday Social Work Consultancy

We are the Data Controller i.e. the organisation that is responsible for, and which controls the processing of, your personal information when you use our website.

What Is Personal Data

Personal Data is personal information that relates to a living individual who is, or can be, identified either from the information itself (such as a name, photo or video) or from the data in conjunction with other information that is in the possession of, or which could reasonably possibly come into the possession of, the Data Controller (such as IP addresses, customer numbers, invoice numbers, and other unique identifiers).

What Information We Collect From You Directly

During our relationship with you we may collect personal data that you provide to us such as: name, email address, telephone number, mobile number, financial information such as credit card details and bank account, educational information, career information, hobby information, IP address and feedback.

Personal Information Provided by Third Parties

Occasionally we may receive information about you from other sources such as analytics agencies, marketing agencies, payment processors, HR processors, recruiters, payroll, background check agencies, advertising agencies, outsourced technical support, council databases and government databases. We will add to this to the personal information we already hold about you in order to help us to provide a more personalised service, to provide targeted and relevant advertising, to provide an improved payment process, to provide an improved payroll process, to provide better support, to find the best workforce and to ensure safety and security to our customers and our staff.

Personal Data That We Collect Automatically

There is certain personal data that we collect automatically from you such as:

  • Personal data collected by cookies: we use cookies and similar tracking devices. For example, we may monitor how many times you use or have come to visit, which pages or features you go to, traffic data and your preferences. This information helps us to build a profile of our users. Some of this data will be will be aggregated for statistical purposes, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookies Policy at www.maydaysocialworkconsultancy.com/cookies-policy.

  • Computer or mobile information: we may also collect information about your accessing equipment each time you visit or use our services in order to improve your overall experience. For example, we may collect information on the type of device, computer and equipment that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, or the MAC address), the type of browser that you are using, the mobile operating system that you are using, mobile network information, the time zone setting. We may also collect information which is stored on your device each time you visit our website in order to enable and make possible certain features of our services to you. Examples of the types of information about digital content that we collect include: Geo-location, Contact information, Login information, Photos and Videos.

Personal Information About Other Individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;

  • receive on his/her behalf any data protection notices; and

  • give consent to the transfer of his/her personal data abroad.

How We Use The Information About You

We collect information about you for the following purposes:

  • For security purposes

  • For quality assurance and audit purposes

  • For legal defence purposes

  • To administer our relationship with customers or clients

  • To provide any requested goods, services or information

  • To provide information about our products and services

  • For marketing purposes

  • For improvement to our services

  • For auditing usage of our site

  • For auditing usage of our services

  • For customer and support service

  • For any other purposes for which consent will be sought at the time of collection and/or provision of services and/or goods

  • To identify customers and clients and manage any accounts they hold with us

  • To process orders

  • To conduct research, statistical analysis and behavioural analysis

  • To carry out customer profiling and analyse their purchasing preferences

  • If agreed, to let customers or clients know about other products or services that may be of interest to them – see ‘Marketing’ section below

  • To detect and prevent fraud
    Credit checks

  • To customise our website and its content to users’ particular preferences

  • To notify users of any changes to our website or to our services that may affect them

  • To carry out security vetting

  • To improve our services

  • Training for our staff
    Compliance

  • For compliance with legal, regulatory and corporate governance obligations and good practice

  • For gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests

  • For ensuring business policies are adhered to (such as policies covering security and internet use)

  • For operational reasons, such as recording transactions, training and quality control

  • For ensuring the confidentiality of commercially sensitive information

  • For security vetting, credit scoring and checking, investigating complaints and allegations of criminal offences

  • For statistical analysis

  • For preventing unauthorised access and modifications to systems

Marketing

We would like to send you information about our and our partners’ products and services, competitions, and special offers which may be of interest to you.

We will only send you marketing messages when you tick the relevant boxes at certain times when engaging with us.

If you have consented to receive such marketing from us, you can opt out at any time by doing any of the following:

  • replying by email writing “UNSUBSCRIBE” in the subject line

  • replying by email writing “UNSUBSCRIBE” at the top of the body of the email

  • by following the instructions in the footer of the email

  • by logging into the relevant account and changing the preferences

With Whom We Share Your Information

We may disclose your personal data to other companies within our group, our agents and service providers, credit reference agencies, law enforcement agencies in connection with any investigation to help prevent unlawful activity and our business partners in accordance with this policy.

Transfer of Personal Information out of the EEA

We may need to transfer your personal data to outside the European Economic Area, for the purpose of For security purposes, For quality assurance and audit purposes, For legal defence purposes, To administer our relationship with clients and customers, To provide any requested goods, services or information, To provide information about our products and services, For marketing purposes, For improvement to our services,

Any transfer of your data will be subject to EU approved contractual model clauses that will safeguard your privacy rights including your individual rights of access, correction, and transferability and give you remedies in the unlikely event of a security breach.

How We Keep Your Information Safe

We take your privacy seriously and as such we have policies and technical measures in place to safeguard and protect your personal information against unauthorised access, accidental loss, improper use and disclosure. We will also take all reasonable precautions to ensure that our staff, employees, and contractors who have access to information about you, have received adequate training, and that any third parties who have access to your personal information are required to be fully compliant with any applicable privacy laws.

We are also limit access to your information only to people in our company, and to any third parties who need to have access to the relevant information for the purposes set out above.

We do our best to protect your personal data through:

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us. Our contact details are set out at the end of this Policy.

Children

We only collect personal information as set out in this policy of children under the age of 16 with the explicit consent from his/her guardian. If you are a parent or guardian of a child under the age of 16 who has provided consent for our collecting the personal information, you can, at any time, request us to tell you what we have and also ask us to delete it at any time. We will ask you to prove your relationship to the child and, if you do so, you may (subject to applicable law) request access to and deletion of that child’s personal data.

How Long We Keep Your Personal Information

We keep all of your personal information only as long as we need it for the purpose for which you gave us consent and as long as it is legally required if the latter requires us to keep it longer. We have a detailed retention policy which we review regularly to ensure that we do not hold on to unnecessary personal information.

Your Rights

You have a number of rights with respect to your personal information.

You can request a copy of your information which we hold (this is known as a subject access request).If you would like a copy of some or all of it, please:

  • email, call or write to us at our contact details set out below;

  • let us have proof of your identity and address (a copy of your drivers license or passport and a recent utility or credit card bill); and

  • let us know the information you want a copy of, including any account or reference numbers, if you have them.

We may ask for some further identifying information as we always want to make sure that we provide the relevant information only to the authorised person.

You have the right to request that we correct any mistakes in your personal information. If you would like us to correct any mistake, please:

  • email, call or write to us at our contact details set out below;

  • let us have enough information to identify you (e.g. account number, user name, registration details); and

  • let us know the information that is incorrect and what it should be replaced with.

We may ask for some further identifying information as we always want to make sure that we only make changes to information for which you are authorised to make changes.

You also have the right to ask us to stop contacting you with direct marketing and, to terminate the right for us to use and process your personal information. If you would like us to exercise these rights, please:

  • email, call, write to us, or make this request through your admin interface on your account, if available;

  • let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill); and

  • let us know the information you want a copy of, including any account or reference numbers, if you have them

We may ask for some further identifying information as we always want to make sure that we provide the relevant information only to the authorised person.

Please understand that if you withdraw your consent for us to use of some of your personal information, it may affect the quality and level of service that we can provide to you. This may range from a lack of personalisation, and simple convenience (e.g. a lack of prefilled forms), all the way to not technically being able to provide a service.

Our Contact Details

You can contact us at:

  • E-mail:info@maydaysocialworkconsultancy.co.uk

Your Rights With The Supervisory Authority

You have the right to contact and file a complaint with your Supervisory Authority. In order to find out who your Supervisory Authority is, you can go to the EU webpage to find the relevant contact details.

Copyright © 2019 Mayday Social Work Consultancy All rights reserved

Last updated 2 January 2019